External Drive Repair Help

Technically, all numerous external data storage devices are distinguished by type of physical recording media used to store the data, and type of interface (connector or cable type to connect to computer).


External Devices

External SSD solid state flash memory drives with USB interface are presented as separate branch or external devices with specific data recovery problem resolution.

On the contrary, any of the external data storage with a classical hard disk drive inside will be treated in the same lab with clean room and the same specialists who repaired HDD. This recovery team work with the following external hard drives:

  1. External Hard Drive – USB and/or Firewire external box with single hard drive
  2. External RAID – USB and/or Firewire external box with array of hard drives inside
  3. NAS – Network Attached Server, external box connected to the network by CAT5 cable

The last group of external network data storages are differentiated into two subgroup


NAS or Network Attached Server
  1. External Network Storage – NAS with single hard drive inside
  2. External Network RAID Storage – NAS with array of hard drives

Some of the modern external drives implemented full-disk hardware encryption. That adds some extra complication to the recovery task. And this is the major reason we ask to provide the whole unit to the lab, but not just bare hard drive.
No extras for the fact your hard drive or array of drives for RAID belong to external device. Mobile pocket size external drives fall into laptop drive category, and larger book-size enclosure with 3.5 inch drives inside treated as regular desktop drives.